Merchant Accounts Provider Opens FBI Standard Call Center
[author:Damien Gough Public time:Oct 26, 2007] |
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London United Kingdom ( FreePressRelease ) 10-26-2007 With state of the art military standard communication technology and security systems, a super flat management structure, and almost no traditional KPI’s, this is far from an ordinary call centre. Intabill ( http://www.intabill.com/ ) is not a conventional company, and they don't intend to become one. In 2003 when Intabill first started providing merchant account services ( http://www.intabill.com/ ), the call centre operation was outsourced to call centres in Los Angeles and Costa Rica. Due to concerns over the quality of call support, in June 2007 the call centre operation was moved in-house to new offices being established in Brisbane, Australia. The aim was to create a world class 24/7 call centre that would provide a superior level of friendly phone support to merchant account clients and their customers, through motivated professionals and the latest technology.
- Online real-time customer interactions and inbound support by the “A-Team”
- Online fraud investigations and security by a “Guardians Team”
- International collections by the “Roundup Team”
- Retention, loyalty programs and VIP account management by a dedicated “Concierge Team”
State of the art facilities already in place or under construction include:
- Large staff “chill out” room furnished with large LCD television screens, Foxtel, games machines, pool table, heavily subsidised snack and drink facilities, plus a sun deck overlooking the Brisbane River
- Modern interior designed offices incorporating multi textured surfaces, ergonomic furniture and a relaxed open plan layout
- The latest generation Toshiba Strata telephone system utilising cutting edge digital technology installed on converged platforms with fixed and virtual networks
- Military standard recording system, as used by US government departments such as the FBI, which is capable of storing up to 75,000 hours of voice recording
About the company:
Established in 2003, Intabill is an integrated payment solutions provider that provides merchant account services to companies based in more than 50 countries worldwide. They have a very diverse range of clients, who use their services to not only accept credit cards ( http://www.intabill.com/general.processing.php ) and other payment methods from customers, but also support these transacting customers by phone. On thousands of websites in the USA, Europe and Australia, you will find a payment support number that links into a new and unique 24/7 call centre based in Brisbane, Australia.
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Otherinfo:Contact:
Damien Gough
Portal Media
2nd Floor, 145-157 St.John Street
London
EC1V 4PY
United Kingdom
Phone: 845 051 9430
Printed From:http://www.free-press-release.com/news/200710/1193375945.html
Source:Free Press Release
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