Distinctive Technologies Announces Total PC Care
[author:Distinctive Technologies/Bob Wing Public time:Aug 8, 2006] |
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Fresh off an extensive consumer research project, Distinctive Technologies determined the current computer support model continues to be ineffective, creates satisfaction problems and does not provide the type of service customers expect. Addressing the need for a “Total PC Care” product, PC Pinpoint will now provide resolution for all problems including software, hardware, virus, spyware, internet or any consumer electronic device that attaches to a users computer.
Says Bob Wing, chief executive officer of Distinctive Technologies, “Consumers have been short changed for far too long when it comes to technical support. In order to provide “Total PC Care” we teamed up with several industry leading software providers to deploy their products through our automated service delivery methods. The addition of these tools enables us to solve all computer related problems, thus becoming a one stop support solution for the customer.”
With this announcement Distinctive Technologies becomes the first company to offer a full suite of computer security and diagnosis products as part of its technical support offerings. By partnering with industry leading software companies such as Comodo for personal security products, CyberDefender for Antivirus and Spyware removal and Raxco for disk repair, Distinctive Technologies has expanded the range of its services. The expansion of products and services allows PC Pinpoint to deliver a solution only when needed to solve a specific problem, thus eliminating the redundant purchase of products that may not solve a customer’s problem. Says Wing, “Individual computer repair software products can solve only 15 percent of computer problems by themselves. By combining usage of these products with our fix delivery technology we can guarantee to solve a customer’s problem without multiple expenditures”.
About Distinctive Technologies
Distinctive Technologies is a leading provider of consumer and small business PC support and automated service outsourcing. Services include support for PC’s, consumer electronic devices, software, warranty companies, system builders and a myriad of additional products. Its customer facing PC Pinpoint software tests for computer problems and delivers automated and pointed self help fixes. Combined with its back end SDOC, (Service Desk Operations Center) call center software, Distinctive Technologies new technical support process automation reduces support times by as much as 75 percent. This reduction results in increased customer satisfaction and reduced costs. The privately held, Colorado-based company was founded in 1996. To learn more about what opportunities Distinctive Technologies can provide go to www.pcpinpoint.com or call 720-890-7887 ext127.
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Otherinfo:385 South Pierce Ave. Suite C
Louisville, CO. 80027
bwing@pcpinpoint.com
Printed From:http://www.free-press-release.com/news/200608/1155077011.html
Source:Free Press Release
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