M-Tech Announces Product Validation with BMC Software
[author:M-Tech Information Technologies, Inc. Public time:Mar 27, 2006] |
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Calgary, AB - March 28, 2006 -M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced completion of product validation with BMC. M-Tech's identity management products integrate with BMC's products, including BMC Magic Service Desk and BMC Remedy Action Request System. These integrations were tested and validated by Quality Partners, an independent third-party.
The integration automatically creates, updates and closes help desk trouble tickets to reflect password management and identity management events. The integration also includes functionality of the M-Tech Identity Management Suite to create, modify and remove login IDs on the AR System and Magic Service Desk. Finally, security request forms developed natively in the AR System and Magic Service Desk can be connected to the M-Tech Identity Management Suite, to automatically provision, modify or deactivate user objects on any system on the network.
Examples of customers using the integrated solutions include: Rogers Shared Services, Consolidated Communication, Microcell, and St. Johns Health. A summary of the available integrations can be accessed by clicking here.
"Working with the BMC Technology Alliance Program is important for joint clients as integration between M-Tech's solutions and BMC Remedy AR System and Magic Service Desk automatically updates existing call records when P-Synch® or ID-Synch® are used by a help desk operator to automatically create call records from self-service events," says Jamey Miles, M-Tech VP of Business Development. "Providing this integration not only saves clients time and money, but ensures accurate help desk reporting," adds Miles.
About M-Tech Information Technology, Inc.
M-Tech is a leading provider of identity management solutions for the enterprise. The M-Tech Identity Management Suite combines ID-Synch for user provisioning, P-Synch for password management, ID-Certify® for regulatory compliance, ID-Access® for self-service resource access, ID-Telephony® for telephone password reset and ID-Discover® for account cleansing and reconciliation. Combined, this suite offers a comprehensive, integrated identity management solution for mid-sized to global enterprises. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months. For more information on M-Tech and its products, please visit mtechIT.com, psynch.com, idsynch.com or call 403.233.0740.
M-Tech Contact
Lynsey Price
1 403 233 0740 x 285
lynsey_price@mtechIT.com
Printed From:http://www.free-press-release.com/news/200603/1143496346.html
Source:Free Press Release
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