InsideSales.com Hosted CRM Call Monitoring and Recording
[author:David Elkington Public time:Jan 8, 2006] |
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Springville, UT. – January 11, 2006 – Sales Team Automation DBA InsideSales.com, a leading provider of on-demand customer relationship management (CRM) products and services, today announced they have enhanced the InsideSales.com CTI (computer telephony integration) functionality to provide comprehensive call monitoring and recording for quality assurance solutions. This new solution offers a fully-integrated voice-and-data evaluation tool specifically designed to meet the challenges of the call center market.
The hosted InsideSales.com CTI monitoring and recording system synchronizes the monitoring and/or recording of both voice and data capturing of an entire call transaction for quality assurance (QA) evaluation, helping managers assess responsiveness, accuracy and overall interaction between phone-professionals and customers. It is the most effective method for gauging the effectiveness of inbound and outbound sales and support center services and offers a more complete solution by supporting both voice monitoring and recording capabilities as well as the full suite of CRM tracking and monitoring capabilities. Recordings can be triggered by call ratios, manager initiated events or user initiated events. Recorded transactions can be conveniently and selectively listened to because they will be attached to each contact record in the form of a playable audio file. There are also reports and tools to search and backup all audio files for security purposes. Sales Managers now have a consol to view all inside sales call center agents, and can selectively monitor any call real-time. Because of the hosted/on-demand nature of the InsideSales.com CTI functionality, management call monitoring can occur with remote phone sales agents and managers. Additionally, there is no hardware or software download required, it is all provided through the web based InsideSales.com sales management application.
"Today’s inside sales centers need solutions that can leverage existing phone systems and sales methodologies to improve the inside sales centers quality. The InsideSales.com integrated solution is quickly deployed with a companies’ existing environment and hardware, thus, enabling organizations to leverage current hardware while providing a short learning curve that can save time and money traditionally needed for training," said David R. Elkington, CEO of Sales Team Automation.
Printed From:http://www.free-press-release.com/news/200601/1136781700.html
Source:Free Press Release
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